FREQUENTLY ASKED QUESTIONS

DO THE PRICES INCLUDE TAXES?

Yes, when you receive our quote, it will include all the fees you have to pay, either online or upon arrival according to each case. 

At the time of check-in, all guests must present their passport, to take a copy of the main page where the identification and the entry stamp to the country are, this will prove that you are tourists and therefore exempt from taxes. If you are Colombian or have a Colombian ID, you must also show your document.

WHAT ARE THE CHECK IN AND CHECK OUT HOURS?

Our usual check-in hours are from 4:00 pm to 8:00 pm. Check-in after 8:00 pm until 7:00 am will be paid at 10 USD (or 40,000 pesos) in cash upon arrival. You must coordinate an arrival time with the host to wait for you with the keys of the apartment. We offer a free early check in when the apartment is not occupied. 

Check-out is at 12:00 noon. If you need to check-out after 12:00 noon, please check availability and rates with our host one day before your departure date.

DO I HAVE TO PAY A SECURITY DEPOSIT FOR THE APARTMENT?

Yes, you are required to pay a 300 USD security deposit for the apartment which will be refunded once the final inspection is finalized and we can confirm there is no damages or items lost in the apartment. 

CAN SOMEONE ELSE RECEIVE THE KEYS OF MY BOOKING?

No, for security reasons, the keys will be given only and strictly to you when you arrive at the apartment and not to a third party.

WHAT IS THE GUEST POLICY?

The maximum number of people allowed in the apartment is the one published on the platforms and must not be exceeded. Likewise, the entry of minors is not accepted.

HOW OFTEN ARE THE APARTMENTS CLEANED?

The cleaning charged with the reservation is the one done at the end of your stay, remember that we are not a hotel so there are no daily cleaning or change of towels and sheets.

 

If you wish, additional cleaning services can be added for 30 USD or 75,000 pesos + VAT and it includes complete change of towels and sheets.

 

For stays of more than a week, cleaning service is offered once a week at no additional cost.

The guest is expected to leave the apartment tidy and without the need for excessive cleaning. If that is the case, additional charges may be made. 

ARE THE APARTMENTS PET FRIENDLY?

We are not a "pet friendly" property.

DO THE APARTMENTS HAVE PARKING SPACES?

It depends on the property but in the cases when it doesn't have it we will recommend a public parking service near by. 

ARE PARTIES ALLOWED AT THE APARTMENTS?

No, many rental apartments are located within family buildings or in quiet neighborhoods where you have neighbors that are easily disturbed.

 

This is one of the most important policies for us, if you don't comply, we will charge a penalty fee from the security deposit and you won’t be invited back.

CAN I SMOKE IN THE APARTMENTS?

No, all of our apartments are strictly non-smoking. 

We may add extra charges if there is a cigarette smell inside the apartment when you leave.